Information We Collect
We collect various types of personal information from our users, including:
- Contact Information: Name, email address, mailing address, and phone number.
- Technical Information: IP address, browser type, device type, operating system, and cookies.
- Usage Information: Pages visited, links clicked, time spent on our website, and referral websites.
- Location information: the geographical location of a device or user
We may collect this information when you visit our website, use our services, or communicate with us by phone, messengers, email or video calls.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide and improve our services: We use your information to provide you with the products and services you request, and to improve and personalise your experience with us.
- To communicate with you: We use your contact information to respond to your inquiries, provide customer support, and send you information about our products and services. The communication can also include sending you technical notices, updates, security alerts, and support and administrative messages;
- To conduct research and analysis: We may use your information to conduct research and analysis on user behavior and preferences, in order to improve our services and develop new products.
- To comply with legal obligations: We may use and disclose your information as required by law or legal process.
Disclosure of Personal Information
We do not sell or rent your personal information to third parties. However, we may share it with our affiliates, service providers, and business partners who assist us in delivering our products and service. We may also disclose your personal information if required by law or in connection with a merger, acquisition, or sale of all or a portion of our assets.We may use your personal information to prevent or investigate possible wrongdoing in connection with the website, or to protect the personal safety of users of the website or the public.
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. We use secure servers, firewalls, and encryption to protect your personal information.
Your Choices and Rights
You have the right to access, correct, or delete your personal information. You can also opt-out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails. Please note that we may retain certain information for legal or business purposes.
Data Retention and Deletion
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, as required by the New Zealand Privacy Act 2020 and other applicable laws. Our retention policy specifies the retention periods for different types of personal data and the criteria for determining when personal data is no longer needed. Once personal data is no longer needed, we take reasonable steps to ensure that it is securely deleted or destroyed in a manner that prevents unauthorised access or use. In some cases, we may be required to retain personal data for legal or regulatory reasons, such as tax or accounting obligations, and we will comply with these requirements. We will also notify individuals if their personal data is deleted or permanently de-identified, unless this is impracticable or prohibited by law.
Cookies and Similar Technologies
Our website may contain links to third-party websites or services that are not under our control. We are not responsible for the privacy practices or content of these third-party websites.